F A Q
ABOUT PURCHASES
What is free, what is not?
The App’s content is organised by years, starting with the current year and going back to year 2000.
Every year, you can rate all the Eurovision participating songs for free. You can also freely use all the features of the App, such as following users and seeing their rankings, creating groups to calculate your common results, checking the Community rankings but also adding favorites and creating custom tops to rank.
Every year, a premium version can also be unlocked through an in-
What is the price of a premium version?
The price of a premium content depends on the content itself (for exemple, the content related to year 2000 is cheaper than the one related to the current year) but also on your country's currency and taxes, your device and the moment of purchase. Prices currently start around 0.29€ for older years and go up to 3.99€ for the current one.
Can I unlock multiple years at once instead of one by one?
Yes, if you’re interested in several years, you should consider going for the pack purchase in order to get access to all the available years in the App (at the time of buying) with a big discount.
What is the pack purchase?
The pack purchase allows you to unlock all the years, which are available in the app at the time of buying, with a big discount (on average -
The years that are unlocked through the pack purchase will remain unlocked forever for your account, but years added to the App afterwards will not be unlocked automatically and you will have to buy the newly added years separately.
Please note that the pack purchase is currently only available once, so it may be worth to wait until a new year has been added to the App before going for it.
Why is the App not 100% free?
Running and maintaining an App with over 100000 users costs money so this is a little contribution we ask to cover our time, server costs and developers fees. It’s our only income, as we want to keep the App clean from any form of advertising.
Will I only get charged once if I buy a premium content?
Yes, only once. All in-
What do I need in order to make an in-
In-
In-
Once an in-
I made a purchase in the App but the content is still locked…
This can be due to a connexion loss with our server right after your payment process has been completed, so your app didn’t get the information that you have bought the content. If this happens to you, don’t worry, we will assist you with this. First, here is a quick way to try to fix it yourself :
iOS users :
Log out from your account and log in again. Then, do everything as you would repeat the purchase and buy the content that did not unlock again. After the process, Apple will tell you that you have in fact already bought the content and will ask you to restore it for free. Accept and this time the content should unlock. Don’t worry, you won’t get charged twice.
ANDROID users :
Just press Go for it! on the same content again or go to My Purchases and press on the purchase icon of the year that did not unlock. This time, the content should unlock by itself. Don’t worry, you won’t get charged twice.
If the content still did not unlock after the above steps, please Contact Us with your username/mail in the App and the confirmation mail received from Google or Apple after your purchase. With this information, we will be able to guide your further or unlock the content manually for you. Do not ask Apple or Google for a refund before contacting us as we will not be able to unlock a refunded content.
My in-
Don’t worry, your App probably just lost connexion with our server. So just logout/login again or remove the App from your phone’s task bar and reopen it again: the problem should get fixed by itself.
If it doesn’t get fix by refreshing the App, it means that you are not logged in to the right account. Please note that an in-
I get an ‘Error’ when trying to buy a content in the App…
Make sure your Store account’s payment method (Credit card, PayPal…) is active and that in-
If you still don’t manage to buy the content please contact Google or Apple and ask them why your payment account is blocked. Usually, it gets blocked when suspicious activity is detected on your account (this is done automatically).
Please note that if you are using an android phone which does not support Google Play Store, you won’t be able to make purchases in the App.
ABOUT ACCOUNTS
Why do I have to create an account?
Because without an account, it would be impossible to permanently save your ratings for each show, to connect with other users, create groups or see the results of the Community. So, almost every feature of the App would be impossible to run… Useless isn’t it?
Will my data (ratings, groups…) be deleted if I delete the App and reinstall it?
No. Your data (ratings, friends, groups, purchases…) is account related and is saved in our database. But your ratings have to be saved online before: once you have rated all the songs of a show, press the SAVE MY TOP button (it will become green to indicate that your ratings have been saved).
The only way to completely delete all your data is to delete your account in My account. But be careful : once an account is deleted, there is no way to recover it so everything related to your account will be lost forever.
How can I delete my account?
You can either delete your account yourself directly in the App, via My account or we can do this for you. In order to do so, please Contact Us asking your account to be deleted and specifying the email and the username of your account in the App. We will reply to your message to keep you informed once your account has been deleted. Please note that there is no data left on our server after an account is deleted and there is no way to recover it if you change your mind.
Facebook login is no longer available, how should I log in?
We had to remove Facebook login because of technical restrictions, but even if you have created your account the first time through Facebook login, this doesn’t change much from now on : you will just have to login with your Facebook mail and password (the ones related to your Facebook account at the time you have created your account in the App, even if you have changed them afterwards in Facebook).
You have to understand that connecting to an App through Facebook login is nothing more that automatically entering your Facebook mail and password in the login fields in order to create an account or connecting to it. So from now on, just enter your Facebook related mail and password manually in the right fields on the login screen and press LOG IN. Do not create a new account because it will be empty and your content will not be there…
If you have forgotten your Facebook password or if you have changed it since the creation of your account in the App, you can use our Forgot your password? function : enter your (Facebook) email in the pop-
If you have forgotten your Facebook mail, please Contact Us with your username or whatever info you remember and we’ll do our best to recover it.
ABOUT RESULTS
How can I see someone’s ratings?
There a two ways of checking someone’s ratings in the App. You can either navigate among all of your followings or directly select the desired one. In any case, you have to follow at least one user first.
To navigate among all of them, first select the show/event for which you want to see your followings’ ratings. Then, swipe from right to left (at the level of your profile pic, where you can see a small part of your first following’s avatar). It’s like swiping on Tinder!
To directly select a following, first select the show/event for which you want to see your followings’ ratings. Then, press on the results icon, at the bottom, in the right corner. A menu will slide from the right and you will see a list from which you will be able to select the wanted following.
How can I see the results of a group or the Community?
First, select the year and the show/event for which you want to see the results.
Once on the rating screen, press on the results icon, at the bottom, in the right corner.
A menu will slide from the right and you will see a list from which you will be able to select if you want to see the results of the Community, of one of your groups or one of your followings (if you have any).
ABOUT FOLLOWINGS
How can I follow users?
First, open the right menu and select My followings. Then, use the Search users button to search for users to follow.
Note that you can search for users with their username but also with their email. In any case, you have to enter at least 5 characters from the username or the email.
A list with all the users matching your search will be displayed and you will have to pick the one you want to add.
Please note that you can currently follow a maximum of 99 users in the App.
Do users get notified when I follow them?
No, you can follow and see the rankings of any user in the App and users do not see who is following them. Users only see when they have been added to a group and the username of the group creator is then displayed.
How can I unfollow followings?
Go to My followings in the right menu and swipe (from right to left) on the following you want to remove. An Unfollow icon will be displayed and you can use it to remove your following.
ABOUT GROUPS
How do groups work?
There are two categories of groups : the groups that you have created (MY GROUPS) and the ones created by someone else, to which you have been added (OTHER GROUPS).
How can I create groups?
First, open the right menu and select My groups. Then, use the Create group button to create a group. You will have to enter your group’s name and select the followings you want to include in your group. Once you’re done, confirm with the Create group button.
Please note that you can currently only create 5 groups in the App. Groups can be edited or deleted. Group results are accessible directly in any show/event, on any rating screen. See the above section about results for more details about how to access group results.
How can I edit or delete groups?
You can only edit or delete your own groups. In order to do so, go to My groups in the right menu and swipe (from right to left) on the group you want to edit or delete. An icon will be displayed for each function and you will be able to select the desired one.
Please note that OTHER GROUPS (to which you have been added) can only be hidden.
How can I hide groups in which I have been added?
If there are OTHER GROUPS you don’t wanna see in the list because you don’t care about them and will never check their results, you can easily hide them by swiping from right to the left. The same swipe applies if you want to edit or delete your own created groups.
Please note that the only way to unhide a hidden group is to logout from your account and login again : all the previously hidden groups will be displayed again.
ABOUT FAVORITES
What do favorites stand for?
Favorites are participants/songs you especially like and want to keep track of. You will need to add favorites in order to create your own tops to rate.
How can I add favorites?
There are two ways of adding favorites :
Either from the My favorites screen (in the right menu) by pressing the SEARCH FAVORITES button and taping on the participant you have previously searched for OR directly via the rating screen of any show, by swiping from left to right on any participant. This will unveil a little star you can enable or disable depending on whether you want to add it or remove it from your favorites list.
You can currently add a maximum of 100 favorites in the App.
ABOUT CUSTOM TOPS
How do custom tops work?
There are two types of tops :
The ones you have created (MY TOPS) and the ones that are automatically generated by the App according to your results, the results of the Community or the official results (OTHER TOPS).
Keep in mind that these OTHER TOPS are continually evolving, according to the results that are updated in the App. For example, in the Community winners top, if there is a change in the Community winner of a specific year, this will impact the list. Same applies if you change your personnal winner of a specific year, the list of the Personal winners top will be impacted.
How can I create my own tops to rate?
The same way as you can create a group! Go to My tops, tap on the CREATE TOP button, choose a name for you top and select the favorites you want to add in your top. You can then tap on your top in order to rate it. If you want to edit or delete a top, swipe from right to left. Please note that you cannot create more than 5 custom tops in the App.
Can other users see my created tops and rate them too?
No they can’t. These tops are just for you. But you can generate an image to share your Top10 results of any custom top.
Can I see the Community or group results for these tops?
No, for the moment, Community and Group results are only available for the official shows.
ABOUT PERFORMANCES
The App is laggy and freezes when I scroll, what should I do?
If you experience performances issues, especially if you are using the iOS version of the App, the first thing you should try to do is to logout from your account and login again or uninstall the App and install it again. Usually, this solves 99% of the issues. If your issue is still not solved, please Contact Us.
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FREQUENTLY ASKED QUESTIONS
